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IT Deskside Support Technician

Requisition ID:  235778

Requisition Posting End Date: 07/31/2021

Company Overview:


Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.


Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.


We serve the Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.


Bechtel is among the most respected engineering, project management, and construction companies in the world. Bechtel operates through four global business units that specialize in infrastructure; mining and metals; nuclear, security and environmental; and power. Today, our colleagues’ team with customers, partners, and suppliers on diverse projects in nearly 40 countries.


Project Overview:


The Bechtel, Almabani, CCC and Siemens (BACS) consortium is responsible for the design and build of Lines 1 and 2 of the Riyadh metro network. These two lines will form part of the six-line metro system that will run for a total length of 176 kilometers across the city and includes 85 stations.


Our scope of work on Lines 1 and 2 encompasses detailed structural, architectural and transit system design together with construction, testing and commissioning works. Our scope also includes the procurement of all products and materials necessary to help project delivery.


We are fully responsible for the design and integration of the transit systems and the civil infrastructure. Working from the Employers Requirements, the BACS consortium will manufacture, furnish, install, test and commission all components related to both the transit systems and the civil infrastructure.


Job Description:


Bechtel is seeking an IT Deskside Help Technician to join the Riyadh Metro Project, reporting to the Bechtel IT manager or designee. 


Major Responsibilities:


  • Help Mobilization of new team members – Provision of Bechtel computers, mobile phones and Microsoft 2FA
  • Deskside Help – Help users tie to the network, printers, file server, SharePoint, Office365, Outlook eMail and resolve any technical issues
  • Moves and Changes – Help users move to new offices, and reconnect network and equipment
  • Setup of network printers & scanners
  • Help for meetings using Microsoft Teams    
  • Manage IT assets and Incidents using ServiceNow
  • Manage users using Active directory and BECIMS (Dell Identify Manager)
  • Deployment of Teams voice endpoints, and help for conference calls
  • Development of IT help guides and user training
  • Adhere to Corporate, Bechtel Business Line and Project IT procedures, standards, and security requirements
  • Develops basic IT reports and dashboards


Skills and Qualifications:


  • Bachelor's degree in Computer Science with less than 2 years of experience or 4 - 6 years of relevant work experience in lieu of a degree
  • Worked on similar projects preferably in the Middle East / North Africa
  • Good written and spoken English
  • Arabic speaking desirable
  • Experience of Imaging Computers
  • Good SharePoint / Teams / Teams Voice / Office 365 skills
  • File and Print Server Management
  • Experience of structured IT LAN cabling desirable
  • Power-Bi and Power-App skills desirable
  • Autodesk BIM360 and Civil BIM products skills desirable
  • Knowledge of Active directory, BECIMS (Dell Identify Manager), ServiceNow


Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.