Deskside Support

Requisition ID: 276027 

•  Relocation Authorized: National - Family 
• Telework Type: Full-Time Office/Project 
• Work Location: Oak Ridge, TN 

Company Overview:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

Project Overview:

Bechtel National, Inc. (BNI), Bechtel’s government services business, is one of the top providers to departments and agencies of the U.S. and British governments. Its successes include many large, first-of-a-kind projects in government site management, environmental restoration, defense, space, energy, and national and homeland security. This position will provide support to the Uranium Processing Facility (UPF) located at the Y-12 National Security Complex in Oak Ridge, Tennessee.

UPF is a multi-year, multi- billion-dollar project and will be a first-of-its-kind complex for enriched uranium operations in support of Y-12 missions. UPF is one of the Department of Energy’s largest investments in Tennessee since the Manhattan Project and one of the National Nuclear Security Administration’s largest construction projects. When complete, UPF will: replace a 70-year-old facility with modern buildings, reduce operational costs and energy consumption, improve worker safety, and provide enriched uranium capabilities well into the future.

Eligibility for this position requires US citizenship; successful candidate must provide proof of US citizenship in order to obtain badge access to the site. Candidate must complete security questionnaire and successfully clear site access requirements check. All employees are subject and agree to random drug and alcohol testing as a condition of employment. Must be able to obtain a security clearance, as applicable.

Position Summary:

In this role, the technician will be supporting our customers for various project support needs including hardware, software, automation equipment and network troubleshooting. This role may be required to work overtime and varying hours depending on project need. The candidate must have strong troubleshooting skills and be able to handle multiple competing tasks at once with the ability to prioritize as needed.

Responsibilities:

• Provides hardware, software and/or network problem resolution support for automation equipment.
• Stage computers for installation by applying standard images and baseline software.
• Install and configure desktop computers, CAD workstations and associated peripheral devices for end users.
• Analyze and resolve hardware, software, and/or network problems within service-level requirements.
• Maintains contact with users/clients using automation equipment to provide automation support.
• Provides training to users in use of automation hardware, software, and Local Area Networks (LAN).
• Provide instruction to peers or customers as needed.
• Performs IT projects as assigned.
• Maintains working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for project use.

Skills and Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited college or university with 3 years of relevant work experience OR 9 years of relevant work experience in lieu of degree.
• Must have US Citizenship.
• Must be able to complete and pass a pre-employment drug screen and background check, including verification of employment and education.
• Must be able to obtain a site security badge.
• Must either possess a DOE Q clearance or have the ability to obtain one.

Minimum Qualifications:

• Strong problem solving and end-user support skills.
• Hands on experience with Microsoft Windows 10.
• Must have experience performing desktop hardware and software setup and configuration.
• Must be highly organized and a responsible time manager.
• Must be able to handle multiple competing tasks at once and prioritize as needed.
• Must be able to maintain computer inventory and abide by project inventory standards.
• Computer literate in common software applications, including Microsoft Office and Adobe.
• Experience with imaging techniques and imaging software such as Microsoft Deployment Toolkit (MDT).

Preferred Qualifications:

• Must have excellent oral and written communication skills and the ability to document in written format technical processes in a clear and concise manner.
• Experience with Active Directory and Group Policy Objects.
• Experience with Powershell.
• Knowledge of telecommunications systems, protocols, and support.
• Understanding of data network concepts and terminology.
• Experience troubleshooting Citrix client and Virtual Private Networking (VPN) remote access problems.
• Experience with virtualization technologies and management tools (i.e. XenCenter and VMWare VSphere).
• Microsoft Desktop and Server Operating System certification and/or CCENT, A+, or Network + certification.

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Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through five global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals; and Manufacturing & Technology. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.  
www.bechtel.com

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Bechtel employees are required to be vaccinated for COVID-19 or show proof of a negative test result prior to accessing Bechtel sites/facilities to the extent required by applicable law or by customer requirements.