Employee Service Center Lead

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Bechtel’s India offices support the execution of projects and services around the world. Working seamlessly with Bechtel’s global business units, project sites, customers, and suppliers, our teams have delivered more than 125 projects since 1994.  With offices in Gurgaon, Vadodara, and Chennai there are exciting career opportunities for candidates who are passionate about delivering projects that make a lasting, meaningful difference for people and communities around the world.

Job Summary:

As an HR Operations Professional, you will interact with employees, supervisors, and managers to answer and resolve inquiries and issues on HR policies, such as benefits, payroll, retirement, and international assignments. You will monitor the progress of existing human resource programs, and your work will assist with process improvement and drive HR operational efficiency at Bechtel. 

"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership” 

Major Responsibilities:

• Assists Global Employee Service Center Supervisor by providing leadership and training to Service Center staff.
• Assists national and international employees with payroll, health, life, disability, retirement, and related HR inquiries via telephone and other digital platforms.
• Acts a liaison between employees and the payroll or benefit departments to resolve issues and inquiries.
• Monitors online ticketing system and assigns to appropriate group or agent.
• Ensures appropriate workload distribution, monitors project schedules and agent availability status to ensure adequate coverage.
• Performs audits to ensure accuracy and conformity to company policies.
• Identify process improvement opportunities to drive operational efficiencies and implement improvements to optimize the user experience.
• Provides support services to Payroll and Benefits department and assists Global Employee Service Center Supervisor with various activities as required.

Education and Experience Requirements:

• A University Hire with 1-2 years of experience or 5-6 years of relevant work experience

Required Knowledge and Skills:

• Bachelor’s degree in HR or related field of study from an accredited university or college, or 8 years of equivalent experience in lieu of degree
• Minimum 3 years of experience in HR related functions: understanding company policies, benefits, payroll and other HR disciplines
• Minimum 3 years of experience using Microsoft Office Suite programs.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive.  Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.