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IT Deskside Support and Endpoint Specialist - London

Requisition ID:  237670

Requisition Posting End Date: 10/21/2021

About Bechtel

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.

We serve the Infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

 

General Job Description

  • Working as part of the global IT support team, the IT Deskside Support and Endpoint Specialist (London), will support and specialize in IS&T infrastructure and services including hardware, software, operating system, video conferencing, network troubleshooting, printing and more importantly analysing and supporting cloud specific technologies.

 

Position Duties/Responsibilities

  • Follows the established technology standards, policies, support processes and security requirements.
  • Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade.
  • Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, Teams Enterprise Voice, OneDrive, Video conferencing endpoints and smart displays like Surface Hubs.
  • Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.
  • Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems.
  • Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi-factor authentication tools.
  • Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions.
  • Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.
  • Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.
  • Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).
  • Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow.
  • Performs moves, adds, and changes.
  • Coordinates and leads special projects and tasks with cross-functional teams on as needed basis.
  • Travels to offices/ job sites for short term project support.
  • Provides proactive support to executives and VIPs globally (direct as well as remote).

 

Position Skills

Basic Required Qualifications

  • Minimum
    • Bachelor's degree (or international equivalent) or a minimum 6 - 8 years of relevant work experience in lieu of a degree
  • Desirable
    • Microsoft Azure Fundamentals course(s) desirable
    • Cisco CCNA desirable

 

Interpersonal Skills

  • Highly confident, team player with excellent interpersonal and communication skills.
  • Rational, innovative and achievement oriented professional.
  • Excellent time management skills, ability to work under pressure and meet deadlines.

 

Position Knowledge (Advanced / Intermediate)

  • IT Infrastructure Management (Advanced)
    • Providing solutions, troubleshooting complex issues
    • Advanced expertise in ServiceNow
    • Fully proficient in managing hardware Assets
    • Vendor Management
  • Technical Knowledge
    • End User computing (Advanced)
      • Windows 10
      • Virtual Desktop
      • Mobile Devices
      • Azure Active directory
      • Microsoft Inune
    • Modern Collaborative Technologies & Cloud Computing Tools (Advanced)
      • Teams Enterprise Voice and Video
      • Teams, SharePoint, OneDrive
    • Network Topology & Security (Intermediate)
      • Switch port configuration and support for LAN infrastructure
      • Troubleshooting skills on Wireless technology using tools like Aruba Airwave
      • Knowledge of Network monitoring and troubleshooting tools such as Wireshark

 

What we offer

At Bechtel we offer a competitive salary package with the opportunity for flexible working to achieve greater work-life balance. Employee wellbeing is at the centre of our business and Bechtel is dedicated to offering you the benefits and resources to live healthy lives. We can offer:

  • Flexible Working
  • Private Medical Coverage
  • Life Insurance Program
  • Pension Scheme
  • Employee Assistance Program
  • Long Term Disability Scheme

 

Our Commitment

Bechtel’s Vision, Values and Covenants commit us to the ideals of fairness, diversity, inclusion, trust, and collaboration, among others. These values help define our culture, our way of doing business, and the positive impact we aim to make in the world through our people and projects. At our project sites and offices, we have many colleagues from different nationalities, religions, and backgrounds working together to accomplish amazing things.

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.  
www.bechtel.com

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.