Customer Relationship Lead

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Job Summary:

 The Customer Relationship Lead role is responsible for the implementation and advancement of strategies, plans, and systems that improve the relationship between Bechtel and our customers. The incumbent will work across multiple Global Business Units (GBUs) to define key processes and performance metrics, while also driving change management initiatives to ensure the seamless adoption of new processes and tools. The CR Lead will develop solutions that benefit multiple stakeholders including but not limited to Business Development Managers, Marketing and Business Development GBU Managers, and Executive leadership. In this position, you will play a key role on the Corporate Business Development team. You will build and maintain personal relationships with key contacts, customer organizations, strategic vendors, and partners. You will develop bid and proposal strategies and demonstrate how Bechtel can help customers achieve their objectives. Your work will expand market reach and drive growth and success for Bechtel. 

• Drive the continuous enhancement and adoption for developing and tracking customer relationship and engagement plans.
• Provides education and support to GBUs and projects to drive completion of customer relationship and engagement plans.
• Provides guidance to GBUs on the collection of customer feedback (e.g., survey, oral feedback, written feedback).

Major Responsibilities:

• Interprets customer feedback to understand levels of satisfaction and potential opportunities for improvement.
• Provides additional customer feedback to GBUs and projects to ensure understanding of current levels of customer satisfaction.
• Supports GBUs in identifying resources needed to address customer challenges or issues.
• Drive CRM tools implementation, as appropriate, across all Global Business Units, adapting to varied business needs and objectives.
• Sustain and enhance the deployment of CBL training on projects supporting training communications, promoting best practices, and ensuring alignment with cultural change objective
• Provides additional support to Corporate BD and GBUs as needed.
• Occasional travel to corporate offices and projects will be required

Education and Experience Requirements:

Requires bachelor's degree (or international equivalent) and relevant work experience

Required Knowledge and Skills:

•            Demonstrated experience in leading projects or teams without formal authority, preferably in a cross-functional or matrixed environment.

•            Strong communication, negotiation, and interpersonal skills. Ability to inspire and motivate others.

•            Experience implementing complex, organization-wide initiatives.

•            Proven ability to effectively lead and facilitate training sessions.

•            Ability to analyze data, provide insights, and draw actionable conclusions.

•            Strong attention to details.

•            Occasional travel to corporate offices and projects will be required.

•            Clear understanding of change management needs for implementation of new initiatives.

•            Expertise: Leveraging deep knowledge in a specific area to position oneself as a go-to resource.

•            Relationship Building: Developing strong, trust-based relationships with colleagues and stakeholders.

•            Communication: Using clear and persuasive communication to align team members with project goals

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive.  Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.