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Service Now Developer

Requisition ID:  253901

Requisition Posting End Date: 

Company Overview:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.

We serve the Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

 

Job Description:

Position Duties/Responsibilities

·      Hands on experience with client scripts and business rules.

·      Implementation, administration, and support of the ServiceNow platform

·      UI Actions/ UI policy/ Access Control Lists, etc. Overview of integration: - LDAP integration and Workday integration

·      Configure Workflow, Application UI and Customize ServiceNow applications

·      Perform minor and major enhancements requests to a client’s ServiceNow instance(s), including changes to the user interface, system properties, foundation content, and modifications to existing workflows

·      Facilitate roll out of new applications and modules in ServiceNow

·      Identify system deficiencies, recommend solutions as a believed advisor to clients

·      Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations

·      Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

·      Ensure tool configuration consistency across development, testing and production environments

·      Use of Record producers to create case tickets

·      Strong hands-on Service Now admin/maintenance activities

·      Build and manage knowledge articles for various audience criteria in the system

·      Design reports and dashboard on ServiceNow usage, SLAs and other key process metrics to drive efficiencies

 

Required Technical and Professional Expertise:

·      ServiceNow Certified System Administrator

·      Bachelor’s degree in Computer Science, IT, Engineering, or related technical discipline.

·      2+ of experience with ServiceNow in an enterprise environment

·      Experience with the ServiceNow HR Service Delivery application

·      Knowledge of HR function, processes, and best practices

·      Knowledge of Case Management, Knowledge Management best practices and design

 

Mandatory

·      Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

·      Experience working with ServiceNow

·      Understanding of the project delivery lifecycle and processes

·      Practical experience in creation or modification of the relevant ITSM toolset components

·      Strong interpersonal skills with the ability to work well with all levels of staff

·      Consultative and analytical approach

·      Real world exposure to cloud technologies and S-a-a-s

·      Experience implementing ServiceNow Service Catalog and CMS (Content Management System)

·      Design a company-wide service catalog that offers a collection of services

·      Present a customized UI for a knowledge base

·      Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs.

·      Integrating ServiceNow with other company applications.

·      Build a tailored self-service portal for end users that follows a corporate style guide.

·      Working knowledge of Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)

·      Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integration

·      Experience with scripting languages (JavaScript)

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.  
www.bechtel.com

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

In accordance with Bechtel's duty to provide and maintain a safe workplace for our employees and to safeguard the health of our families, customers, and visitors, we have adopted mandatory COVID-19 safety protocols for each work location, which may include a vaccination or testing requirement. Please speak with your Bechtel recruiter to determine which protocols apply to the work location for the job you are seeking.