Mobility and Wireless Support Specialist
Requisition ID: 284948
- Relocation Authorized: None
- Telework Type: Full-Time Telework
- Work Location: New Delhi
Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.
Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.
Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.
Job Summary:
Provides Mobility and Wireless working level support to Bechtel users for remote Bechtel connectivity for smooth functioning on their projects on mobiles and Tablets. This includes Procuring, Provisioning the Bechtel issued devices and configuring them with Bechtel Standard applications like Bechtel Outlook email , calendar and contacts. Review of Monthly billing, Plan are also required to be done for budgeting and cost optimization. Working knowledge of Mobile Operating systems , Service Now, MDM , MS office with SMIME is required. Interaction with all internal departments, outside support staff, consultants, and material vendors will require high interpersonal communication skills. Current and evolving knowledge of industry mobility hardware and software connectivity tools and architecture and trends is a must.
Major Responsibilities:
- Provide supervision of Mobility & Wireless operations and services.
- Responsible for smooth team operations and effective collaboration.
- L2 Technical suport for Mobile & Wirless devices including configuration, setup and issues resolutions for Cell phones, Tablets, Smartphone, PDA, Tablets , Broadband services and associated technologies.
- Administrative knowledge of Microsoft Intune for device management.
- Provide end user administration support for all Activesync and MDM supported smartphones.
- Diagnose and support mobility and wireless issues inlcuding Remote connectivity issues for external interfaces for Bechtel IT infrastructure (like Pulse Secure, Z scaler, PSN Portal) and Broadband/Mifi cards.
- Interface with service providers (globally) to resolve carrier related issues
- Provide executive support, Direct or Remote support, support to senior management globally.
- Maintain highest level of quality and professionalism when dealing with Executives, customers, partners and peers.
- Evaluate current and new technologies for its implementation and support in Bechtel enterprise.
- Provide trainings - class room and one-on-one training, to users.
- Participate in writing, reviewing and setting processes , mobility and wireless standards and end user support documentation
- Setup Billing/carrier account and support to manage cost and recoveries.
- Manage the acquisition/ deployment of cellphones, mobile devices, satelite phones and accessories by ordering, testing, training, delivering to the user and closure of applicable data logs.
- Inventory management including device deployment, device returns, re-deployments.
- Assist with statistical reporting of billing information for services subscribed to the users.
- Vendor management inlcuding vendor scopes, service level agreements, data plans, warranties and repairs and license management
- Mobile Device Management.
Education and Experience Requirements:
- Bachelor's degree (or international equivalent) or a minimum 6 - 8 years of relevant work experience in lieu of a degree
- Desirable - Certificate in Mobile Technology/ Wireless Networking
- Experience with incident management system/ tool (Service Now.)
- Technical Knowledge & Experience
- Expertise : Advanced
- Strong technical expertise in Mobile & Wireless technologies
- Microsoft Intune
- Mobile and Wireless Devices including iPhones, iPads, Androids, Tablets, Satelite devices, broadband cards/Mifis, etc.
- Good knowledge of Microsoft Office365 specially Excel, Word and Powerpoint for reporting and data analysis.
- Mobile Browsers, Gateways and Firewalls
- Mobile operating systems – Windows, Apple IOS, and Android
- Mobile messaging services for all mobile type & Mobile Enterprise service.
- Mobile Device Management frameworks/ tools
Required Knowledge, Skills, and Abilities:
- Expertise : Intermediate
- VPN connectivity/Remote Connectivity technolgies/icloud/itunes.
- Basic networking technologies and principles.
- One Drive, One Note and the other Business Mobility Apps.
- Interpersonal SkillsExceptional verbal and written communication skills and the ability to document in written format issues in a timely manner.
- Experience and skills to provide remote support to end users at global level
- Excellent customer service and team player skills
- Billing/carrier account setup and support skills for managing cost and recoveries.
- Vendor relations experience with knowledge of vendor support systems and software licensing procedures.
- Ability to incorporate Lessons Learned approach into revised work processes.
- Must have the ability to work in a demanding environment with multiple priorities
- Develop and implement work process and procedures
Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com