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Microsoft User Product Manager

Requisition ID: 264197 

  • Relocation Authorized: None 
  • Telework Type: Part-Time Telework 
  • Work Location: New Delhi 

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.
We serve the Infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.



Bechtel is currently seeking an energetic individual to join the IS&T`s infrastructure Engineering team as Technical User Product Manager. infrastructure Engineering team is part of the Information Management division of Bechtel’s Information Systems & Technology function and is responsible for maintaining Bechtel’s suite of collaborative tools and services with a primary focus on the Microsoft Office 365 suite of collaboration tools. Tools include but are not limited to, OneDrive, Yammer, SharePoint, Microsoft Teams, and Power BI.    


The manager will utilize Project Management and ITIL operations methodologies to work closely with Bechtel's internal Global Business Units, Projects and various IT groups to ensure the efficient use of the collaborative tools. These critical internal applications must deliver high availability, performance and reliability across a broad range of locations and business environments. The manager is responsible for identifying and working alongside key stakeholders within the Global Business Units to help drive adoption, analyzing business challenges, working alongside peers and seeking concrete opportunities to deliver fully productized solutions to meet and exceed expectations.



Key responsibilities include:

  • Work directly with the Microsoft User Product Manager (UPM) in maintaining all technical aspects of the Microsoft 365 portfolio
  • Provide subject matter expertise for the applications, engineering technical solutions based on business requirements
  • Work in the capacity of Technical Project Management, create long and short-term plans, delegating tasks and tracking progress
  • Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
  • Communicating with application owners and business owners to keep the project aligned with their goals
  • Performing quality control on the project throughout development to maintain the standards expected
  • Adjusting schedules and targets on the project as needs or financing for the project change
  • Provide subject matter expertise for the applications in the portfolio. 
  • Interface with core stakeholders to implement Microsoft 365 integrations to core business tools and services
  • Produce and maintain Issue and Enhancement request registers
  • Produce, manage, and report out monthly metric dashboards to stakeholders
  • Liaise with Contracts to maintain agile licensing management
  • Coordinate input and feedback from stakeholders in regards to application roadmaps and strategic direction
  • Coordinate and hold regular communication meetings to ensure ownership of tasks and schedules across all stakeholders
  • Apply lessons learned and best practices to continually update and improve the service delivery process



·       Comprehensive understanding of Microsoft 365 Products licensing

·       Knowledge of and experience with Microsoft 365 products and emerging features

·       Consultative skills in analyzing business requirements and developing solutions using Microsoft 365 products and services

·       Knowledge of SaaS and Cloud Computing methodologies

·       Excellent oral and written communication skills

·       Excellent M365 Apps skills

·       Understanding of internal communications in a corporate environment

·       A dedication to customer service with a commitment to quality

·       Strong interpersonal skills and a confident, articulate presenter

·       Experience managing client relationships

·       Time management skills with the ability to prioritize and multi-task in a fluid environment

·       Strong investigative and analytical skills to identify problems and develop solutions

·       Ability to work independently with minimal supervision in a busy, dynamic work environment



  • Bachelor’s degree in Computer Science, Information Management, or related degree
  • Five plus years of related experience in IT system deployment and support with at least two years in the collaboration space

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

In accordance with Bechtel's duty to provide and maintain a safe workplace for our employees and to safeguard the health of our families, customers, and visitors, we have adopted mandatory COVID-19 safety protocols for each work location, which may include a vaccination or testing requirement. Please speak with your Bechtel recruiter to determine which protocols apply to the work location for the job you are seeking.