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Analyst - Service Design & Deployment

Requisition ID:  215679

Job Description

The primary responsibility of this role is to deliver IT Service by successfully designing and evolving processes to ensure IT Applications delivered adhered to company standards and meet the business needs.  


Duties and Responsibilities

  • Coordinating with different support teams within Bechtel to define and maintain Application deployment roadmap approach for the Bechtel IS&T Services.
  • Supporting Application Managers in all the service design and application deployment activities and processes.
  • Maintaining policies, guidelines, standards, models and capabilities for service design and release activities.
  • Coordinating, prioritizing and scheduling of all service design and deployment activities and ensure process compliance to process and schedule.
  • Collaboration between Demand Management, Vendors, Global Business Units and application managers for the IT services designed to meet the needs of the costumers.
  • Amenable to work in swing shifts to cover offices other than New Delhi.
  • Develop, manage and maintain Schedules – Coordination/ management of kick off meetings, Status Meetings and Go Live meetings.
  • Conduct Plan of the Day meetings (on as required basis) with support teams – IST-SVCOM, Service Transition and Change Management.

 Basic Required Qualifications

  • BE / B. Tech / MCA or equivalent
  • Experience in Application Support
  • Knowledge of  ITIL Concepts – ITIL Certified preferred
  • Knowledge of Windows  
  • Experience in Service Now – Preferred
  • Excellent communication (written & Verbal) & customer service skills
  • Excellent interpersonal skill 

Position Experience

  • Total of 8+ years of working Experience

Bechtel is among the most respected engineering, procurement, and construction companies in the world.  We stand apart for our ability to get the job done right- no matter how big, how complex or how remote.  The reliability of our performance, the enduring quality of our projects, the strength of our ethics, and the seriousness of our commitment to safety and sustainability are evident in everything we do.  Bechtel delivers for its customers what others can only promise.

Build your career as you build some of the most challenging and complex projects in the world today.

 

Bechtel is an EEO/AA/M/F/Vet/Disability employer.