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Analyst - Infrastructure Support

Requisition ID: 263391 

  • Relocation Authorized: None 
  • Telework Type: Part-Time Telework 
  • Work Location: New Delhi 

Job Description :  Analyst – IS&T Infra Support 

About Bechtel:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.

We serve the Infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

 

Deskside and Infrastructure Support

  • Desk Side support, troubleshooting of hardware, software, and operating system problems for internal users using standard operating procedures.
  • PC build / OS image deployment and creation of system image.
  • Configure printer and troubleshooting of printing issues of end users – on “Follow Me” print management solutions.
  • First Level Telephony Support
  • Windows client configuration for Domain membership, Workgroup membership for files and print sharing etc.
  • IT Security management as per guidance from IS&T. RSA and other security tokens – troubleshooting, configuration and management
  • Provide white glove support to the executive team
  • Develop and maintain in-depth knowledge of all technical systems
  • Ensure proper escalations for unresolved issues & follow up for timely resolution 
  • Communicate effectively
  • Implementation of software change in any machine arising due to Moves, Adds, Changes & Upgrades of Hardware.
  • Tracking of issues, and timely resolution and closure of incident & request tickets. Responds to customers’ needs, questions, and concerns in an accurate, effective, and timely manner
  • Setup and troubleshooting of two-factor / multifactor authentication methods
  • Test and evaluate new technologies (Hardware / Software)
  • Desktop / Laptop Cannibalization.
  • Troubleshoot Microsoft Surface Pro and Apple MacBook related issues

 

Network and Unified Communication Support

  • Monitor & troubleshoot current LAN setup, inter building connectivity, Wireless connectivity. Support change requests for LAN structured cabling.
  • Video Conferencing setup and support – monitoring & troubleshooting
  • Troubleshoot VPN related issues

 

Asset Management, audit compliance management, Vendor Management

  • Tracking and update of Assets in ServiceNow to maintain high degree of asset accuracy.
  • Coordinate with OEM vendor/AMC vendors for escalation of hardware issues and follow up for timely resolution 

 

Basic Qualifications:

·      BE / B.Tech / MCA or any graduation with A+ certification 

·      MCSE certification. 

 

Experience:

  • Total 7-9 years’ experience of IT Infrastructure support, preferably in an EPC or similar organization.
  • Must have excellent hands-on experience on
  • Windows 10 operating system, MS Office 365 onwards suite of products and engineering application support.
  • Video conferencing setup & support using preferably on Polycom Real presence & Microsoft Teams.
  • Good understanding of Incident Management / ITIL framework.  Experience on ServiceNow tool for IT service management is desirable. 
  • Experience in vendor relations with knowledge of vendor support systems and software licensing procedures
  • Experience in design & setting up Local Area Network for new IT Infrastructure is desirable

 

Skills:

  • Must have effective English verbal and written communication skills
  • Excellent customer service and team player skills are a must. Should act as a technical leader and escalation point for other team members.
  • Good understanding on Unified Communication technologies, Cisco/Polycom and Microsoft Teams, is essential.
  • Knowledge of networking technologies and principles. Experience on setting up LAN. Understanding of Switch & Router configuration.  Experience in design, setting up and maintenance of passive and active networks is desirable.
  • Understanding of Thin client and Virtual Desktop Infrastructure is an added advantage
  • Good understanding of ISO 27001 and OHSAS 18001:2007 standards.

 

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.  
www.bechtel.com

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

In accordance with Bechtel's duty to provide and maintain a safe workplace for our employees and to safeguard the health of our families, customers, and visitors, we have adopted mandatory COVID-19 safety protocols for each work location, which may include a vaccination or testing requirement. Please speak with your Bechtel recruiter to determine which protocols apply to the work location for the job you are seeking.