Analyst - Infrastructure Support

Requisition ID: 280612 

•  Relocation Authorized: None 
• Telework Type: Part-Time Telework 
• Work Location: New Delhi 

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.

We serve the Infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values – ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants – integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

Bechtel India is a global operation that assist execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994. Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.

Job Summary:

The infrastructure support & Operation will be part of the global IT support team. The position will be responsible for hands on support & coordinating with IT support staff spanning multiple functions. Managing day to day operations which have local as well as global impact along by setting priorities, managing change and resolving issues.

"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”

Major Responsibilities:

• Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade.
• Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints.
• Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.
• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems.
• Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi-factor authentication tools.
• Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions.
• Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.
• Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.
• Assist computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).
• Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow.
• Performs moves, adds, and changes.
• Coordinates and leads special projects and tasks with cross-functional teams on as needed basis.
• Provides proactive support to senior executives (direct as well as remote).

Education and Experience Requirements:

Bachelor's degree or a minimum 3 - 7 years of relevant work experience in lieu of a degree

Required Knowledge, Skills, and Abilities:

 Position Knowledge (Technical)

• IT Infrastructure Support & Management -providing solutions, troubleshooting complex issues.
• Experience with ServiceNow platform
• Fully proficient in managing hardware Assets.
• Vendor Management
• Manage interbuilding asset moves.

 Technical Knowledge

• End User computing (Advanced)
• Windows 10/11
• MAC Computers
• Virtual Desktop
• Mobile Devices
• Azure Active directory
• Microsoft Inune
• Modern Collaborative Technologies & Cloud Computing Tools (Advanced)
• Teams Enterprise Voice and Video
• Teams, SharePoint, OneDrive
• Networking skills
• Hands on experience with network gears (Switch, router, Access Points)
• Troubleshooting and maintenance of Local Area Network and Wireless Network.
• Setup and troubleshooting network printers.
• Knowledge of Follow-me printing solution is preferred.

 Interpersonal Skills

• Highly confident, with excellent interpersonal and communication skills.
• Analytical, innovative and achievement oriented professional.
• Excellent time management skills, ability to work under pressure and meet deadlines.
• Ability to manage contesting and fluctuating business priorities.
• Advanced knowledge of IS&T Infrastructure and IS&T security practices.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of engineers and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at bechtel.com/total-rewards.

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring,

supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com