Infrastructure Support

Requisition ID: 280157 

•  Relocation Authorized: None 
• Telework Type: Full-Time Office/Project 
• Work Location: Brisbane, QLD 

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Project Overview:

This is an exciting time. Currently, and over the coming months and years, our customers are committing to building new projects which provides a great opportunity to welcome new talent to the Bechtel family. 

Job Summary:

Working in Infrastructure Support your primary responsibility is to provide frontline deskside, local network and general IS&T operations support.  Being based in Brisbane, you will be the first point of contact and support for IS&T (Information Systems and Technology).

Reporting to the Brisbane Infrastructure Lead you will work with the wider Brisbane IS&T team and your global peers to ensure that office communications, IT infrastructure and application systems are implemented in line with Bechtel standards.

You will have opportunities for growth and exposure to different technical disciplines through collaboration with the global IS&T organisation. As the successful candidate you will gain a great understanding of how a large global company operates and the key role IS&T has in successful business and project delivery.

Major Responsibilities:

• Responds to customer needs, questions and concerns and expedites actions in an accurate, effective and timely manner.
• Maintains, Diagnoses and resolves local IT Infrastructure, hardware & software related issues, while seeking to continuously improve incident resolution and customer service standards. Areas of support will include desktop/laptop computer hardware, mobile devices peripherals, networking, video conference, office printing equipment.
• Installs and maintains software from an approved suite of company standards.
• Deploys and provides end user hardware and IT services.
• Learns and follows standard operating procedures for end user IT requests, incident support and asset management practices.
• Participates in the rollout of new technologies, services and security remediations.
• Assists in the IS&T equipment procurement process.

Education and Experience Requirements:

• Preferably tertiary qualified and with 1-2 years of IT experience.

Required Knowledge, Skills, and Abilities:

• Eager to learn a broad array of general IS&T skills related to hardware and software.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive and collaborative working relationships with local teams and global peers.
• Working knowledge of the Microsoft Windows 10/11 operating systems and Microsoft 365 products (Word, Excel, PowerPoint, Outlook, Teams, etc.).

Working Rights in Australia without employer sponsorship are required.

We are a 2024 Circle Back Initiative Employer & commit to respond to every applicant. 

Total Rewards/Benefits:

There are many reasons why choosing to join Bechtel is one of the best career decisions you will ever make. In addition to working with talented, dedicated people and having the opportunity to play an integral role in stimulating and challenging local and international projects, Bechtel is committed to offering you the benefits and resources to live a healthy life.

With a market aligned salary package and annual discretionary performance bonus scheme in place, employee wellbeing is also at the centre of our business - promoted through our strong health and safety focus and private health cover including access to a leading employee assistance program.

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

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Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com