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University Graduates (U.S.) - Computer Networking & Security Job

Date: May 19, 2017

Location: Glendale, AZ, US

Requisition ID: 184803

Bechtel Global Corporation is searching for an Application Support Associate for our Glendale, Arizona office. The application support position is responsible for the technical support and maintenance of Bechtel's craft payroll and time collection systems. The primary focus is on maintenance and problem identification and resolution for Timberline (craft payroll), SAP (craft payroll), Create-a-Check, and eTrack (timekeeping). The position bridges the gap between functional experience and technical skills and thus, requires general knowledge of payroll processes, combined with solid understanding of system architecture and functionality.

Application Support

- Act as one of the first points of contact for application support issues related to the applications listed.
- Analyze, troubleshoot, and resolve technical and software issues related to Timberline, eTrack, and Create-a-Check.
- Document service requests in the Service Request Management (SRM) application, Service Now, for tracking and management.
- Perform payroll configuration and setup to account for changes in pay and deductions including taxes, benefits, and union dues for Timberline. Provide application training.
- Perform time system (eTrack) configuration and setup for Bechtel Projects including setting up costs codes, crews, shifts, companies, craft codes, and craft classes. Provide application training. Develop and maintain accurate documentation for upstream and downstream payroll support requirements.

Application Security

- Work closely with data owners to ensure proper roles exist and are understood by our customers.
- Setup new users and maintain access as authorized by data owners.
- Periodically review access lists with data owners.

Deployed Project Support

- Work with project IT resources in the setup of hardware used by financial systems.
- Work with project IT resources in establishing the automation plan for a job site, specifically related to payroll and timekeeping.
- Overtime - some overtime is required to accommodate work level and international customers in different time zones.
- Travel to project sites (US / International) may be required (estimated travel time is three weeks a year).

Basic Qualifications

- Bachelor of Science degree in Information Technology, Computer Science, Business Management, or a related field.
- Possess the eligibility to work in the U.S. without visa sponsorship, now or in the future.

Preferred Qualifications

- Knowledge of one or more of the following:
- Payroll systems
- Accounting
- Standard timekeeping practices

- Customer service skills
- Ability to perform successfully in a service environment where meeting the customer's business needs and creating/maintaining positive customer relationships are as critical as technical competence.
- Ability to translate functional requirements for system changes into specifications.
- Provide guidance on requirements for system enhancements.
- Analyze and diagnose system issues; work with development team to provide solution, if programming is required.
- Ability to communicate with cross-functional teams.
- Ability to assume significant responsibility and work independently.
- Excellent written and verbal communication skills.

Shaping tomorrow together

Bechtel is among the most respected engineering, project management, and construction companies in the world. We stand apart for our ability to get the job done right—no matter how big, how complex, or how remote. Bechtel operates through four global business units that specialize in infrastructure; mining and metals; nuclear, security and environmental; and oil, gas, and chemicals. Since its founding in 1898, Bechtel has worked on more than 25,000 projects in 160 countries on all seven continents. Today, our 53,000 colleagues team with customers, partners, and suppliers on diverse projects in nearly 40 countries.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected
veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Phoenix

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